NET6 delivers Customer Support via our NOC (Network Operation Centre). As a 24/7 fully monitored operation, we will be aware of any issues to the service and will react in many cases before the customer. As well, we can customize our support model to work with your business. Each support engagement is carefully documented to ensure that our commitments are understood and achieved. All support services are tracked through a trouble ticket system and will be reported back to our customers by email or telephone based on customer requirements and system availability.
Responsibility for monitoring all internal systems and process belongs to the NOC who will deploy our core team of technicians and engineers based on priority. Traffic will be re-routed based on the current and future (projected) conditions.