Lawyers and clerical staff will spend more than 70% of their time on the telephone with clients. For many law practices, the limitations of traditional phone systems are a major barrier to superior client service. ll-0 Calls need to be answered promptly and clients connected with associates instantly, regardless of their location. Long hold times, busy signals and misrouted or dropped calls result in client dissatisfaction. The time spent logging phone time and managing phone related issues increases your administrative costs and distracts your staff from delivering effectively to your clients.
The Hosted IP PBX Solution
Imagine a sophisticated, easy-to-use phone service that helps drive revenue growth by keeping your team talking with (and billing) clients, not logging calls and struggling with complex phone features. NET6 has developed a state-of-the-art IP based phone service based on VoIP technology with proven legal service solutions that turn your phone system into a sophisticated communications tool. This IP telephony system integrates with your existing time-billing software and delivers calling features that can dramatically improve productivity, maximize billing and increase client satisfaction.
Features & Benefits
- The latest and best in IP technology; using VoIP to provide clear and consistent voice and data communications.
- An intuitive PC-based graphical interface that allows associates to visually and intuitively manage & prioritize calls, voicemail messages and call history.
- Integration with many of your firm's existing business applications, resulting in dramatically increasing billing efficiency and productivity.
- One-click time-tracking and account coding that bills telephone time automatically. Associates spend less time on paperwork and administration.
- Point-and-click dialing that lets associates reach key clients instantly IP-based 'find me' call routing that means associates never miss a crucial call, whether they're in an airport, a hotel or on the way to court.
- Sophisticated features that work from your PC/Laptop or anywhere - not just the office - allowing your employees full mobility and unprecedented flexibility.
- Automated or manual call recording and archiving
- A service that grows with your firm, allowing you to save money by leveraging our hosted voice service across multiple locations.
- Advanced routing capabilities that send inbound calls to an available attendant at any location. This will decrease wait times and increase client satisfaction while reducing the burden on administrative staff.